Privacy Statement
1. Introduction
This website is operated by Anja Ketels Intercultural Solutions.
We take the protection of your personal data very seriously and handle it with care and responsibility. We make every effort to comply with the requirements of the EU General Data Protection Regulation (GDPR).
The following sections explain how personal data is processed when you use this website.
2. General information
2.1 Personal data and key terms
Data protection applies to the processing of personal data. Personal data refers to any information that can be used to identify you personally, such as the IP address of the device you are using.
“Processing” means any operation performed on such data, for example when your IP address is transmitted by your browser to our hosting provider and stored there automatically.
2.2 Applicable legal framework – GDPR, BDSG and TDDDG
Data protection is governed by legal regulations. In this case, these include the GDPR as a European regulation, the German Federal Data Protection Act (BDSG) and, with regard to the use of cookies, the Telecommunications and Telemedia Data Protection Act (TDDDG).
2.3 Data controller
The data controller responsible for processing data on this website within the meaning of the GDPR is:
Anja Ketels
Schnackenburgstraße 2
12159 Berlin
Germany
Email: contact@ak-intercultural.de
2.4 General principles of data processing on this website
Some data, such as IP addresses, is collected automatically and is required primarily for the technical provision of the website.
If personal data is processed beyond this scope, you will be informed accordingly or asked for your consent. Other personal data is provided by you voluntarily. Further details are explained below.
2.5 Your rights
The GDPR grants you extensive rights, including the right to free information about the origin, recipient and purpose of your stored personal data. You may also request correction, restriction or deletion of your data. Any consent you have given can be withdrawn at any time.
Details on these rights and how to exercise them are set out in Section 4 of this privacy policy.
2.6 Disclosure and deletion of data
Personal data is disclosed only on the basis of a legal obligation and only where necessary. This may apply in particular where a processor is involved and a data processing agreement pursuant to Article 28 GDPR has been concluded.
Data is deleted once the purpose and legal basis for processing no longer apply, provided no statutory retention obligations prevent deletion.
2.7 Hosting
This website is hosted externally. Personal data collected on this website is stored on the servers of the hosting provider. This includes automatically collected log files and all other data provided by website visitors.
External hosting is used to ensure secure, fast and reliable operation of the website and to fulfil contractual obligations towards prospective and existing clients.
The hosting provider processes data only as necessary to perform its services and acts as a processor bound by our instructions. A corresponding data processing agreement has been concluded.
Hosting provider:
IONOS SE
Elgendorfer Straße 57
56410 Montabaur, Germany
Email: info@ionos.de
Privacy policy: https://www.ionos.de/terms-gtc/datenschutzerklaerung/
3. Data processing on this website
When you visit this website, personal data is processed. To protect this data, SSL or TLS encryption is used. You can recognise an encrypted connection by “https://” in the address bar of your browser or a lock symbol.
The following sections explain which data is collected, for what purpose and on what legal basis.
3.1 Data collection when accessing the website
When accessing the website, information is automatically stored in server log files, including:
– Browser type and version
– Operating system used
– Referrer URL
– Host name of the accessing device
– Time of server request
– IP address
This data is required temporarily to ensure stable and secure operation of the website, in particular for:
– Website security
– System stability
– Error analysis
– Establishing the connection
– Displaying the website
Processing is based on Article 6(1)(f) GDPR and our legitimate interest in functionality and security. Data is stored in pseudonymised form where possible and deleted once the purpose is fulfilled.
If identification of individuals is possible, log files are stored for a maximum of 14 days unless a security-relevant incident requires longer storage. No merging with other data takes place.
3.2 Cookies
3.2.1 General information
This website uses cookies. Cookies are small data files stored in your browser and linked to this website. They help ensure functionality and user-friendly navigation.
3.2.2 Rejecting cookies
Cookies that are not technically necessary can be managed via the cookie consent tool. You can also prevent cookies by adjusting your browser settings.
3.2.3 Technically necessary cookies
Technically necessary cookies are used to ensure the website functions correctly and in compliance with legal requirements. Some features cannot be provided without these cookies.
Legal basis: Article 6(1)(b), (c) and/or (f) GDPR, depending on the specific case.
3.2.4 Non-essential cookies
Non-essential cookies are used, for example, to analyse user behaviour or provide additional website functions.
Legal basis: your consent pursuant to Article 6(1)(a) GDPR. Consent can be withdrawn at any time via the cookie consent tool.
3.3 Data processing through user input
3.3.1 Data collected by us
This website offers a contact form. The following data is collected:
Name
Email address
Legal basis: Article 6(1)(b) GDPR. Data is deleted once the purpose no longer applies and legal requirements allow.
a) Email contact
If you contact us by email, your email address and any additional information contained in the message are processed and stored on the mail server and, in some cases, on end devices.
Legal basis: Article 6(1)(b) or (f) GDPR. Data is deleted once the purpose no longer applies.
b) Contact form
When using the contact form, your name, email address and message content are processed and stored on the web server.
Legal basis: Article 6(1)(f) GDPR, based on our legitimate interest in responding to enquiries.
The contact form is provided by WPForms LLC, 7732 Maywood Crest Dr, West Palm Beach, FL 33412, USA.
c) Appointment scheduling tool (Calendly)
To schedule appointments, we use Calendly, provided by Calendly LLC, 271 17th Street NW, 10th Floor, Atlanta, Georgia 30363, USA.
Data is processed for planning, conducting and following up on appointments and stored on Calendly servers. Calendly uses cookies. Consent can be managed via the cookie consent tool.
Legal bases:
Article 6(1)(a) GDPR and Section 25(1) TDDDG (consent)
Article 6(1)(f) GDPR (legitimate interest in efficient communication)
Data is deleted upon request, withdrawal of consent or once the purpose no longer applies. Mandatory retention periods remain unaffected. Data transfers to the USA are based on EU Standard Contractual Clauses.
Privacy policy: https://calendly.com/legal/privacy-notice
3.4 Cookie consent tool
3.4.1 Complianz
This website uses the consent management tool Complianz by Complianz B.V., Kalmarweg 14-5, 9723 JG Groningen, Netherlands.
Complianz records consent or withdrawal as a cookie.
Legal basis: Article 6(1)(c) GDPR. Data is stored until deletion is requested or the purpose no longer applies.
3.5 Analytics and SEO tools
Google Search Console
Google Search Console is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
It is used to monitor indexing status and improve website visibility. No cookies are set.
Legal basis: Article 6(1)(f) GDPR. Data transfers to third countries may occur under EU Standard Contractual Clauses.
Privacy policy: https://policies.google.com/privacy
Rank Math SEO
Rank Math SEO is used for search engine optimisation.
Provider: ONE.COM India Private Limited, Gurgaon, India.
Analytics are processed locally within WordPress.
Legal basis: Article 6(1)(f) GDPR.
Privacy policy: https://rankmath.com/privacy-policy/
3.6 External services and content
Social media
No social media content is embedded. A link to a LinkedIn profile is provided. LinkedIn’s privacy policy applies:
https://www.linkedin.com/legal/privacy-policy
Polylang
Polylang, provided by WP Syntex, Villefontaine, France, is used for multilingual content.
Polylang may set a cookie to remember the selected language.
Legal basis: Article 6(1)(f) GDPR.
Privacy policy: https://polylang.pro/privacy-policy
3.7 Audio and video conferencing
Microsoft Teams
Microsoft Teams is provided by Microsoft Ireland Operations Limited, Dublin, Ireland.
Personal data and technical metadata are processed during audio or video communication. Cookies may be set with consent.
Legal bases: Article 6(1)(a), (b) and (f) GDPR.
Privacy policy: https://privacy.microsoft.com/
3.8 Cloud backups
Cloud backup services are used to protect website data against loss or security incidents.
Personal data may be transferred to the backup provider’s servers.
Legal basis: Article 6(1)(f) GDPR.
Provider:
IONOS SE
Privacy policy: https://www.ionos.com/terms-gtc/privacy-policy/
4. Further information
You have the right to:
– Access information (Article 15 GDPR)
– Rectification of incorrect data (Article 16 GDPR)
– Erasure (“right to be forgotten”, Article 17 GDPR)
– Restriction of processing (Article 18 GDPR)
– Data portability (Article 20 GDPR)
– Object to processing (Article 21 GDPR)
– Not be subject to automated decision-making (Article 22 GDPR)
You also have the right to withdraw consent at any time without affecting the lawfulness of prior processing.
You have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data violates the GDPR.
5. Status of this privacy policy
Last updated: 17 December 2025
